FAQ – Ordering, Delivery and Returns
Refund Policy
We want your complete satisfaction. If your order does not meet your expectations, you have 14 days from receipt to request an exchange or refund .
Products must be unopened , unused and returned in their original packaging .
Return costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
Once the return is received and verified, the refund will be made within 5 to 10 working days to the original payment method.
For any request, contact our customer service via the contact form, specifying your order number .
What are the delivery times?
Shipping is free for all orders. Packages typically arrive within 3 to 7 business days, depending on your location.
What is your return policy?
You have 14 days after receipt to request an exchange or refund. Products must be unopened, unused and returned in their original packaging .
Can I change or cancel my order?
Changes or cancellations are only possible before shipping . Please contact our customer service team promptly for any requests.
Who pays the return shipping?
Return costs are the responsibility of the customer , unless the product is defective or in the event of an error on our part .
When will I be reimbursed?
After receipt and verification of the return, the refund is made within 5 to 10 working days to the initial payment method.
How to contact customer service?
For any questions about your order, delivery or return, contact us via our contact form, indicating your order number .